How to cancel your Bite service when your store is closing

Introduction

If your store is closing and you need to end your Bite service, this guide explains how to start the cancellation process, what happens during contract review, and what to expect before your final invoice is issued.

How to start a cancellation

To initiate a cancellation, contact the Bite Customer Success team at [e-mail] and let them know your store is closing. Include your business name, kiosk location, and the date the store is closing, if known.

Contract review and next steps

After you contact us, our team will review your contract and terms, including the effective agreed cancel date, and respond back with this information and any next steps.

If a kiosk transfer is possible

If your kiosk hardware can be moved to another location please let us know. We will help you understand the transfer process and any requirements for setting up the kiosk at the new location.

If no transfer is needed

If a transfer is not needed, our team will proceed with the cancellation process for your service in line with the contracted cancel date. We will confirm the end date and any remaining steps needed to close your account.

Final invoice

Your final invoice is typically sent around the last month of service. If you have questions about billing, payment timing, or outstanding charges, contact the billing team at [e-mail].

Who to contact

For cancellation requests and contract questions, contact us at [e-mail].
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Additional information

If you are unsure whether your kiosk can be transferred or whether your contract has any special cancellation terms, reach out to support as soon as possible so we can review your account and guide you through the correct next steps.