Samsung Kiosk - internet connection

If your Samsung Kiosk isn't connecting to the internet and we cannot view it online in the Signage portal, there may be an issue with the Ethernet cable or Wi-Fi connection.

Ethernet Connection
If you're using an Ethernet cable to connect your kiosk to the router or switch, check that both ends of the cable are plugged in correctly. Try unplugging each end of the cable and plugging it back in; you should hear a click if it's plugged in correctly.

Important Note: The cat5/ethernet cable must be plugged into the port located on the screen itself, on the bottom of the screen.

- There is also a LAN/RJ45 port inside of the connection box, in the center of the board. This port is only meant to be used to connect a payment terminal to the kiosk. You will not be able to establish a connection to the internet if you are attempting to use this port to connect to your network.

See the image below for more details.

Wi-Fi Connection
If you have a Wi-Fi connection, first check that your router is working properly. If it is, check whether your kiosk is connected to the network.

To check whether your kiosk is connected to Wi-Fi:

1. Press and hold the bottom right corner of the screen for two seconds. You'll see a menu appear at the bottom of the screen
2. A PIN entry popup will appear  ( Default code (0000))
3. Enter your four-digit PIN
4. Tap the Home button, then the Network Status button
5. Tap the Open Network Settings button twice
6. Tap Wireless
7. Select the Wi-Fi network you want to use
8. Enter the password if requested
9. Tap OK
10. Tap Kiosk App to return to the menu

Please also note (very important) that on Samsung devices there are 2 ports networks.

One port is for the pin pad only and the other port (which is on the bottom of the device) is for the network connection.