Terminal - Unable to connect to Kiosk

Symptom:

Terminal is unable to connect to the kiosk, however available in the drop down list. 

To restart the payment device:

Press the Yellow and # key at the same time. The terminal should beep and restart itself. 

To restart the kiosk:

Contact bite to restart.

Resolutions:

If the device says "unbolted" (for CardConnect terminals only) that means that the device is not connected to the internet. Some key factors:

• Try restarting both the kiosk and the payment device. 
• Network has a limit on number of devices to which it can assign IPs. Operator must change network settings on router/modem. Typically this happens for DHCP limits.
• Dead switch, ethernet port, or cable. Try plugging the device directly into the modem/router, or swapping cables.