Troubleshooting an Offline Android Elo Kiosk

Unfortunately, Bite is limited in what it may do when a device isn’t communicating with Eloview.

If the device is offline in Eloview and standard troubleshooting steps have not resolved the issue, the instructions below may be used to determine and address the problem.

Step 1: Verify Device Connectivity

1. Check Cables
   1. Ensure all cables are securely connected to the device and power source.
   2. Look for any visible damage to the cables or connections.
2. Reboot the Kiosk
   1. Turn off the kiosk, wait for 10 seconds, and then power it back on.
   2. Check if the device reconnects successfully.

Step 2: Review Whitelisting Settings

1. Confirm that the kiosk’s network and necessary domains are properly whitelisted.
2. Refer to the latest Whitelisting Documentation for Bite Solutions HERE for detailed instructions on verifying and updating these settings.
3. If the issue persists after confirming whitelisting, proceed to a factory reset.

Step 3: Perform a Factory Reset

1. Unplug power from the device
2. Hold the home button
3. Plug the power back in (while still holding the home button)
4. Release the home button when the light above power stops flashing
5. A menu should come up. Press and release home button until you reach the “wipe date/factory reset” option.
6. Press the power button to select the option
7. Press the home button again to select “yes”
8. Press the power button to execute the command
9. If you get stuck at the "checking for update" screen, use the "back" button... that is actually "forward"