Orders Not Appearing on Kitchen Display (KDS)

Troubleshooting Guide

The Symptom

Guests placed orders at the kiosk, the orders appeared to go through, but the kitchen did not receive them on the KDS.

 

Start Here: Did the Order Reach Your POS?

Bite is responsible for sending orders to your Point of Sale (POS) system. Once the POS has accepted an order, how it routes to your KDS is controlled entirely by your POS and KDS configuration—not by Bite.

The first step is to determine whether the order made it into your POS at all.

 

How to Check

Look up the order in your POS back-office or order history. Most POS systems maintain a log of all received orders, including those placed from kiosks. Search by the approximate time the order was placed.

What to Do Based on What You Find

✅  Order IS in your POS:  The order reached your POS successfully. Bite’s job is done. The issue lies in how your POS is routing orders to your KDS. Contact your POS provider for help.

❌  Order is NOT in your POS:  The order may not have been successfully transmitted. Contact Bite Support and provide the details listed below.

 

When Contacting Your POS Provider

Share as much of the following as you can. This will help them trace the order and identify the routing issue quickly.

• Date and time the order was placed
• Location and kiosk or terminal the order came from
• Order type / dining option (e.g., Dine-In, Takeout)
• The order ID or reference number from your POS back-office
• A description of the symptom: “The order was accepted by the POS but did not appear on the KDS.”

💡 Tip:  Common POS-side causes include KDS routing rules that filter by order type or dining option, a new dining option that hasn’t been mapped to a KDS destination, or a display filter excluding certain item categories.

 

When to Contact Bite Support

Reach out to Bite Support ([e-mail]) if:

• The order is not showing up in your POS at all
• You’re seeing this issue across multiple locations simultaneously
• You’re unsure whether the order reached the POS

When you contact us, please include the approximate time of the incident, the affected location, and any order reference numbers you have available.