Matthew Mckay
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Recent activity by Matthew Mckay-
Orders Not Appearing on Kitchen Display (KDS)
Troubleshooting Guide The SymptomGuests placed orders at the kiosk, the orders appeared to go through, but the kitchen did not receive them on the KDS. Start Here: Did the Order Reach Your POS?Bite...
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Heartland Payment Device: IP Address Conflict Troubleshooting
It may also be possible that the Static IP Address you are attempting to use is already in use somewhere on the restaurant’s Local Area Network (LAN). In this case, it may be useful to pull an unus...
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Establishing Kiosks Static IP Address [Elo]
After enrolling an Elo device into Bite’s EloView MDM account, you can configure a Static IP address using the steps below.💡 Important Callouts The Bite software does not require the Elo device to ...
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Elo i5 Connectivity Issue (Deficient “out-of-the-box” Elo Software Version)
Issue: Elo i5 devices running an Elo Software Version prior to v7.000.004 intermittently appear to lose connection to EloView (MDM) and Bite Admin. While the device may have been able to initially ...
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Receipt Printer: Paper Sensor, when printer is installed "upside down"
If the printer happens to be installed in an ELO Wallaby kiosk stand, and or is otherwise sitting upside-down in the kiosk-stack, the paper sensor inside the printer needs to be adjusted to accommo...
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Heartland Lane 3000: Static IP / Network Settings Changes & Troubleshooting
These steps below have also been transcribed into a customer-facing document that you can share here. Notes: The steps below are meant to specifically refer to a Heartland-controlled device The st...
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Storm D-Pad Calibration Guide 2023 - (Elo Devices)
Calibration is not needed by default, but the steps below can be used to calibrate the Storm D-Pad if you find that it is not functioning as expected.UP - Go to the next itemDOWN - Go to the previo...
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Modifier Group Setting: Show in collapsed state in Menu
Modifier Group Setting: ‘Show in collapsed State’ (showAsCollapsed: true) showAsCollapsed: true This setting collapses a Modifier Group behind a button. Tapping the button on the Kiosk menu expand...
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Elo QuickGuide: DHCP or Static IP Configuration
OverviewBy default (after purchasing the device from Elo or another retailer), or after performing a Factory Reset, the Elo device will use DHCP (Dynamic Host Configuration Protocol). This QuickGui...
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Elo Device Screen Saver / Screen Timeout
How to enable/disable Elo device screen saver or screen timeout.Sometimes an Elo device will be shipped to a customer with some device settings that can't be controlled remotely via EloView, and in...