Elo QuickGuide: DHCP or Static IP Configuration

Overview

By default (after purchasing the device from Elo or another retailer), or after performing a Factory Reset, the Elo device will use DHCP (Dynamic Host Configuration Protocol). This QuickGuide is meant to provide a generic walkthrough on editing the Network settings for an Elo device, with the goal of configuring a Static IP.

Related: https://getbite.zendesk.com/hc/en-us/articles/46458404022292-Establishing-Kiosks-Static-IP-Address-Elo 

Configure Static IP

To setup a static IP on the Ethernet connection, use the following steps: 

1. Press the two buttons (Home and Power) on the backside of the Elo screen simultaneously
   
    
2. A control panel screen will appear asking for the password to the device 
   
    
3. Select 'Apps' at the bottom of the screen and then open 'Settings.'
   
   
    
4. Open 'Network & Internet', then open 'Ethernet'
   
    
5. Choose 'Ethernet Configuration'
   
    
6. From here, you can switch between DHCP, or tap 'Static IP' to configure the device according to your network's needs
   
   

Notes

• This guide assumes that you are connecting your device to your network via a direct ethernet connection (LAN).
• If the device is using Ethernet/LAN only, we recommend disabling the WiFi to avoid network conflicts.
• If you are unsure about which IP to use as a Static IP, please contact your network team or provider for assistance. Bite Support is unable to advise on which IP Address is correct for your network configuration.
• The images used in this guide were captured using an Elo i3 model. Other models/generations of Elo devices may have a slightly different menu layout, but generally speaking, this guide should be sufficient to walk you through all steps to accessing the device's Network settings.