Order Throttling

Order Throttling feature can be used by restaurant operators to limit the volume OR number of orders that can be placed at given time windows/intervals of the day. This feature can be configured in the Bite Admin Portal under the Order Throttling tab as below.

Please note that "Create and manage order throttling rules" is a user right in Bite Admin Roles. By default, only Admin roles will have access to create and manage order throttling rules. This can be configured under the Roles tab under the Organization in Bite Admin Portal.

Throttling rules can be configured under the Order Throttling tab by clicking on the + new order throttling rule button. Please see below for details on each field:

Field	Description
Name	Just a label used to differentiate each rule (ie. Weekday Lunch rule, Weekend Dinner rule)
Enabled	This box needs to be checked for the throttling rule to take effect.
Throttling Method	Orders can be throttled using one of the two methods: Dollar Value: orders are throttled by total dollar value. This will be based on order subtotal (excluding tax), not total. Order Count: orders are throttled by total number of orders placed within a time period
Time Period	Window of applicability for the throttling rule. From is inclusive and To is exclusive. That means the rule will apply to orders that fall on the From time, but will not apply to orders that fall on the To time. For example, From 11:30am To 11:45am will include 11:30:00am through 11:44:59am. Orders placed for 11:45am will NOT be subject to throttling rule for the time period.
Weekdays	Days of the week (Monday through Sunday) for rule to apply
Cap Value	This is the notional value of the throttling cap. If you selected Dollar Value as the throttling method, you must enter the Dollar Cap Value in CENTS. If you selected Order Count as the throttling method, you can enter the desired number of maximum orders. Examples of accepted values: 1000 for order throttling cap value of $10.00 10050 for order throttling cap value of $100.50 50 for order throttling cap value of a total of 50 orders
Cap Duration	Throttling rule cap duration can be applied to the designated time period in two ways: Current 10 minute interval: this will accumulate orders over 10 minute chunks designated in the Time Period field and apply the throttling rule to orders in each of those 15 minute chunks. Current 15 min interval: this will accumulate orders over 15 minute chunks designated in the Time Period field and apply the throttling rule to orders in each of those 15 minute chunks.   Entire time interval: this will accumulate orders over the entire time interval defined in the Time Period field. Please see the below examples: If Cap Duration is set to "Current 15 min interval": 10am to 11am throttling rule with a cap of 5 orders will let up to 5 orders be placed from 10:00 to 10:15, 5 more from 10:15 to 10:30 and so on with a total of up to 20 orders being potentially placed in that 10am to 11am time period. If Cap Duration is set to "Entire time interval": 10am to 11am throttling rule with a cap of 5 orders will only let up to 5 orders be placed anywhere from 10:00 to 11:00. Those orders could be placed all in the first or the last minute.
Apply to dining options	This field will display all the dining options defined for the location. Throttling rules must be applied to a defined set of dining options. This means that only orders that are placed for those specified dining options will count towards that throttling rule. NOTE: ASAP orders will never be throttled, but if the ASAP dining option (ie. Dine In (Kiosk) or To Go (Kiosk)) is selected, the orders from the dining options will count towards the throttling rule.

If the pickup time slot becomes unavailable due to order volume or count reaching maximum capacity due to throttling rules in effect, the time slot will display as greyed out and will display a disclaimer message for the guests. Please see the below screenshot:

Please reach out to [e-mail] should you require any assistance in setting up this feature.