Maintenance Mode

In UI/UX v2 ("Vitrine"), kiosks will display a "maintenance mode" screen when they are unable to take orders due to specific issues. This screen provides in-store staff with clear messaging on the root cause of the problem and guidance on resolving it.

Kiosks will enter maintenance mode for the following reasons:

• Store is closed (outside of open hours set in Day Parts on Bite Admin or POS-synced hours).
• Payment device is offline.
• KDS system is offline (for locations using a KDS integration).
• Magnetic stripe reader is offline (if applicable).
• No internet connectivity.
• Printer is disconnected or out of paper (this can be configured to allow kiosks to continue accepting orders without printed receipts).
• Scanner is disconnected.

Customization

Each error message can be customized using custom strings. Search for Maintenance... in custom strings to customize the message

A custom background image can also be supported. Please upload the desired image in the Closed Kiosk Cover Image - Android filed under Configurations v2 > Kiosk settings.

Minimum Versions Required for Maintenance Mode Support:

• biteinc-vitrine.1.22.0
• biteinc-garcon.0.9.0
• APK 2.4.4

This ensures a smoother experience for both guests and staff, reducing downtime and providing clear troubleshooting steps when issues arise.

Examples of maintenance mode screen: