Previous Orders Configuration (WIP)

Overview

Guests can now view and reorder from previous purchases using Bite kiosks.

Context

• Adding previous order category to Bite menu for loyalty customers
• Two possible implementation configurations:
  • Order lookup on Bite only (kiosk orders)
  • Order lookup on loyalty (all ordering platforms)

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Important Notes

• Testing may not be possible before store opening hours
• Previous orders will display across all ordering platforms (online, kiosk, app) when customer is logged into loyalty </aside>

Bite Admin Configuration Settings

Punch/Olo Integration

• Enable “lookup order history on loyalty” flag

Lookup Order History on Loyalty setting.

Menu Appearance Settings

• Enable “add menu item from menu view” toggle in admin portal

Menu Section Configuration

• Create new “Previous Orders” section
• Apply menu section image
• Set the selection for the “Designation” configuration to “Order History”
• Set the “Max Item Count” configuration to “2”
• Set the “Header Type” configuration to “Image And Text”
  • Note: No menu items are needed in this section

Example

This image shows the proper setup of the “Previous Orders” menu section:

Implementation Steps

Assign menu section to all configured menus

• Place section at top of menu flow

• Testing Requirements
  • Use test loyalty number: 512-750-2744
  • Verify orders appear in loyalty login prompt
  • Confirm “add” and “view” buttons display on menu items for previous orders.
  • Validate previous orders category shows maximum 2 items in the menu flow and it is at the top of the menu.
  • Validate previous orders category shows the header image with text.