Refunds

How to process refunds in Bite Admin vs the Kiosks

We can do two types of Refunds in Bite Admin. A full Refund or a Partial Refund.

And a full Refund on the Kiosk.

Kiosk Refund

Full Refund

1. Double-tap the top center of the kiosk screen
2. Enter your passcode (provided with your Bite Admin Portal login credentials)
3. Tap the "Refunds and Reports" button
4. Search for orders using the "Search Orders" field by entering one of the following:

• Authorization number from receipt
• Order number
• Last four digits of the card
• Reference number

1. Enter the refund amount
2. Tap the "REFUND" button

Example image:

(*Old pic example, but it’s still does the job)

---

Bite Admin:

On the Bite Admin Portal:

1. Click on the "Orders" tab
2. Search for an order using the "Search Orders" field by entering one of these: authorization number from receipt, order number, last four digits of the card, or reference number
3. Once you find the order, click View Transactions > Request Refund
4. Enter the refund amount
5. Click "OK"

Limited Debit Refunds

Please note that debit refunds are not supported for WorldPay and FreedomPay Canada due to system limitations. As a result, the restaurant will need to process refunds directly in-store, either through store credit or cash. Alternatively, they can issue a credit back to the guest's debit card directly from the POS system.