Bite Kiosk Quick Help Guide

This guide provides essential information for operating, troubleshooting, and maintaining your Bite kiosk.

Accessing Kiosk Configuration & Admin Portal

• Kiosk Configuration: To access the configuration screen, double-tap the top center of the touchscreen. Enter a valid 4-digit access code. From this view, you can complete refunds and run reports. To obtain an access code, email [e-mail]. 
  
   
• Bite Admin Portal: Bite Admin is our back-end portal for site configuration, order details, and turning kiosks on/off (depending on user permissions). Navigate to admin.getbite.com to access the site.

Troubleshooting Common Issues

Before contacting Bite Support, please follow the steps outlined below:

1. Payment Terminal Issues (Lost Internet Connection)

• Power Cycle: Hold down the yellow and # keys for 3-5 seconds.
• Internet Check: Verify if there's an internet outage in the area.
• Cables: Ensure all cables are plugged in and working properly.
• Whitelisting: Ask your IT department to ensure whitelisting is current.

2. Printer Not Working

• Connectivity & Power: Verify the USB cable is plugged in and the printer is turned on.
• Paper: Ensure the printer has paper.
• Blank Receipts: If receipts are printed blank, the paper is loaded upside down.

3. Pin Pad Not Working

• Connectivity: Verify all cables are connected.
• Network Outage: Check for a network outage.
• Power Cycle: Hold the yellow + # key for 3 seconds to power cycle the pin pad.

4. Kiosk Screen Says "It's Closed" OR Orders Not Going Through

• Network Outage: Ensure you do not have a network outage.
• Brink Hours: Verify that the hours within Brink are correct.

5. Orders Not Flowing to Kitchen Display System (KDS)

• POS Routing: Verify that your POS routing configuration is correctly set to your kitchen display system.

6. Incorrect Item Availability or Pricing

• Brink Updates: Check Brink for the item availability status. All item availability and pricing updates are made in Brink and will sync to the kiosk.

Cleaning and Disinfecting Your Hardware (Kiosk)

Cleaning and disinfecting are two separate steps. Cleaning removes dirt and contaminants, while disinfecting destroys bacteria. Always refer to your cleaning product's instructions for dwell time.

To Prepare for Cleaning/Disinfecting:

• Power down the device (if possible), or ensure your on-screen software can tolerate false touches while you clean.

Cleaning Your Hardware:

• Avoid Liquids Inside: Do not get liquids inside the unit. Do not spray the Hardware directly.
• Application: Instead, use wet wipes or a non-abrasive cloth sprayed or dampened with the cleaning solution, with excess moisture squeezed out.
• Avoid Harsh Chemicals: Avoid highly concentrated alcohol (> 70%), non-diluted bleach, or ammonia solutions, as these may cause discoloration.
• Wipe & Dry: Wipe all surfaces with appropriate wipes/cloths and approved cleaning products, then allow them to dry.

Disinfecting Your Hardware:

• Avoid Liquids Inside: Do not get liquids inside the unit. Do not spray the Hardware directly.
• Application: Instead, use wet wipes or a sprayed or dampened non-abrasive cloth with the excess moisture squeezed out.
• Approved Disinfectants: Choose a disinfectant solution that is safe for use with Hardware (refer to a list of approved disinfectants if available).
• Follow Manufacturer Instructions: Read and carefully follow the disinfectant manufacturer’s instructions. Many require the surface to remain wet for a few minutes, which may necessitate continuous wiping.

Contacting Bite Support

For further assistance, please create a support ticket or call us.

• Email: [e-mail] 
  • For a speedy resolution, please include all relevant details:
    • Your Name
    • Brand
    • Locations Affected
    • Description of the issue and steps to reproduce
    • Any error messages you are seeing
    • Any available photos/videos
    • Is it impacting one device or all devices?
    • When did the issue start?
• Phone: [phone].BITE (2483)

Additional Resources:

• Help Center: Visit our robust library of how-to articles at https://getbite.zendesk.com/hc/en-us.