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KOR Subscriptions

Giselle Ortiz
  • Updated

Bite supports proactive email notifications to keep your team informed of kiosk and device issues as they happen, or through a consolidated daily summary. Alerts can be configured for all live locations or for specific locations, and recipients can be customized per account.

Each alert email includes the affected location, the type of issue detected, and enough detail for your team to take action quickly. The daily summary is available for teams that prefer a consolidated overview instead of real-time emails.

Available alert types include:

  • Kiosk offline or unavailable – The kiosk has lost network connectivity or stopped responding.
  • POS connection issues – Communication between the kiosk and the POS system has been interrupted.
  • Payment device issues – A problem has been detected with the pin pad or payment terminal.
  • Printer issues – Includes printer failure, low paper warnings, or disconnected printer alerts.

Steps to Set Up Kiosk Alert Subscriptions

  1. Navigate to the subscription URL provided by your Bite representative.

     

  2. Click the +Add button in the upper-right corner. A new window will appear with an Organization dropdown. 

     

  3. Click the Select an organization dropdown and select the correct organization from the results. 

     

  4. Once the organization is selected, a Location Group dropdown will appear in the same window. Paste the name of the location into the field and select the correct location from the results. This can be a specific location, all live locations, or all locations. 

     

  5. A new field labeled Subscriber type will appear. Click the dropdown and select External email, then enter the recipient's email address in the Recipients and alert keys field and click + Add. 

     

  6. The required alerts are pre-selected. You can review them by clicking the Show alerts hyperlink. No changes to the default alert selection are needed.

     
  7. Click Subscribe. The new subscription will appear in the list alongside any existing ones. 

Note: For questions about which subscription URL to use, or to request changes to alert recipients, please contact support@getbite.com

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